At Intelekt AI, we strive to offer flexible and transparent billing policies. Below are our guidelines on cancellations and refunds for paid subscriptions and one-time purchases.

1. Subscription Cancellations

• You can cancel your subscription anytime.

• Cancellation will take effect at the end of the current billing cycle, and you will retain access until then.

• We do not offer prorated refunds for unused time in a subscription cycle.

2. Refund Policy

We issue refunds under the following conditions:

• ✅ Duplicate Charges – If you were mistakenly charged twice for the same service.

• ✅ Technical Issues – If our Services fail to deliver as promised due to technical errors from our side.

• ✅ Unintentional Charges – If a payment was made in error and reported within 48 hours.

🚫 Non-Refundable Cases:

• Change of mind after purchase.

• Failure to cancel before the renewal date.

• Partial use of Services within a billing period.

All refund requests must be made within 7 days of the charge.

3. Payment Disputes

If you believe a charge was unauthorized or incorrect, please contact care@getintelekt.ai before filing a dispute with your bank. Resolving disputes directly with us helps ensure faster resolutions.

4. How to Request a Refund?

To request a refund, email care@getintelekt.ai with:

• Your account email

• Transaction details (date, amount, invoice ID)

• Reason for the refund request

Refunds are processed within 5-10 business days upon approval.

5. Modifications to the Billing Policy

We reserve the right to update our Cancellations & Refunds Policy. Continued use of our Services after policy changes constitutes acceptance of the new terms.